Articles of Interest

Chapter 14

“Customer Relationship Management – It’s All About People”
by Joan Donogh, [Online], 19 June, 2002.

The author provides an overview of Customer Relationship Management. She argues that if you understand the people who are your customers, and you have the right people in place in your organization, you can develop a successful Customer Relationship Management program that will make you a leader in your field.

“Internet Nonprofit Center”

This site offers extensive information and articles for not-for-profit organizations. Their Frequently Asked Questions link includes excellent information from nonprofit professionals on issues like: How to incorporate an organization as a nonprofit organization, nonprofit management, and links to other not-for-profit sites.

“Optimizing Economic Order Quantity (EOQ)”
by Dave Piasecki in HE Solutions [Online], January 2001.

Provides a detailed explanation of EOQ as well as guidelines for its implementation.

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