Glossary

Part 1. Introduction to Management.
1. Management.
2. Organizational Environments and Cultures.
3. Ethics and Social Responsibility.

Part 2. Making Things Happen.
4. Planning.
5. Managing Information.
6. Decision Making.
7. Control.

Part 3. Meeting the Competition.
8. Global Management.
9. Organizational Strategy.
10. Innovation and Change.
11. Organizational Structures and Processes.

Part 4. Organizing People, Projects, and Processes.
12. Managing Teams.
13. Managing Human Resource Systems.
14. Managing Service and Manufacturing Operations.
15. Motivation and Leadership.
16. Managing Communication