Learning Objectives

Chapter 11

After reading this chapter, you should be able to

1. describe the departmentalization approach to organizational structure.
2. explain organizational authority.
3. discuss the different methods for job design.
4. explain the methods that companies are using to redesign internal organizational processes (i.e. intraorganizational processes).
5. describe the methods that companies are using to redesign external organizational processes (interorganizational processes).

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