Multiple Choice
Identify the letter of the choice that best
completes the statement or answers the question.
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1.
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Louis,
the owner of a neighbourhood deli, likes to check all fresh produce deliveries to make sure that
quality is high. He is practising __________ control. a. | feedback | b. | concurrent | c. | feedforward | d. | benchmarking | | |
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2.
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Monique
owns and operates her own restaurant. She always prepares the soup du jour and continually tastes the
soup throughout its preparation to maintain her high standards. She is engaging in __________
control. a. | feedback | b. | concurrent | c. | feedforward | d. | benchmarking | | |
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3.
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Zafir’s firm produces auto parts. Lately, there seems to be an increase in
defective parts. Zafir feels that this was occurring because workers are rushing to finish work to
obtain performance bonuses and supervisors are not monitoring work closely enough. This increase in
defective parts is an example of __________. a. | control loss | b. | resource flows | c. | feedforward control | d. | concurrent control | | |
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4.
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Managers at Allclear Works, Inc., find it easy to establish standards and to measure
performance. However, they find it difficult to enact corrective action. From a control perspective,
this difficulty in implementing action is termed __________. a. | quasi-control | b. | restructuring dependence | c. | reducing dependence | d. | cybernetic feasibility | | |
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5.
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Jan’s company had difficulty obtaining certain raw materials for its production
processes. As a result, the company decided to change its goals and produce a line of products for
which raw materials were more readily available. This switch in goals is an example of
___________. a. | cybernetic
feasibility | b. | reducing
dependence | c. | restructuring
dependence | d. | resource
flows | | |
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6.
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Motaz
institutes a series of policies and rules to control the work behaviour of his employees. This is
__________ control. a. | bureaucratic | b. | output | c. | normative | d. | concertive | | |
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7.
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Wilma
decides to increase her workers’ production by offering bonuses for higher levels of production.
She is using __________ control. a. | bureaucratic | b. | behaviour | c. | output | d. | concertive | | |
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8.
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Al’s work group has a long history of success in the firm and long ago achieved a
high level of autonomy. The group members share certain values and beliefs unique to it. The group
members tend to behave very much in line with the group’s beliefs. __________ control is at work
in this group. a. | Bureaucratic | b. | Normative | c. | Output | d. | Concertive | | |
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9.
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Newcorp’s goals include increasing its technological leadership, focusing more on
its products than it had in the past, and reducing its time to market for new products. In terms of
the balanced scorecard approach to control, Newcorp is focused on the ___________
perspective. a. | financial | b. | innovation and learning | c. | internal business | d. | customer | | |
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10.
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RST
Company had long had a problem with excessive waste in some of its plants. Through investments in
research and development, it was able to identify several ways to process its wastes into other
useful products. This is an example of waste minimization through __________. a. | waste prevention and reduction | b. | recycling and reusing | c. | waste treatment | d. | waste disposal | | |
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True/False
Indicate whether the sentence or statement is true or
false.
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11.
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Shani
has established several objectives for her subordinates to accomplish. She monitors her
subordinates’ progress toward the goals. Shani is engaged in controlling.
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12.
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Shiva’s firm needs many skilled workers in order to achieve its goals of growth.
This is an example of resource flow.
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13.
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Sheelagh is trying to measure her organization’s performance in terms of four
equally important areas: finances, customers, internal operations, and innovation and learning. She
is using a balanced scorecard approach to control.
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14.
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Jake’s firm made a profit, but this profit did not exceed the firm’s cost of
capital. This is an example of suboptimization.
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15.
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Dudley
wants to measure quality in his firm as excellence. However, this approach has the disadvantages of
being ambiguous and difficult to measure and control, and it provides little direction to
managers.
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