Name: 
 

Chapter Ten


Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
 

 1. 
Janet created a scientific advance in her firm’s production technology. Industry analysts considered this advance as significant and felt it would very positively affect performance. Janet’s advance is an example of a(an) ___________.
a.
technological discontinuity
b.
era of ferment
c.
technological substitution
d.
design competition
 

 2. 
A new technological design created by Zafir became the accepted market standard. This new standard technology is best described as an example of __________.
a.
design competition
b.
an era of ferment
c.
a dominant design
d.
incremental change
 

 3. 
Farouk’s team is engaged in systematic comparison of several product designs. These comparisons represent __________.
a.
design iterations
b.
incremental change
c.
milestones
d.
testing
 

 4. 
Jacques thinks that change forces in his organization are very strong and resistance forces are very weak. The level of change indicated here is __________.
a.
sporadic change
b.
continuous change
c.
discontinuous change
d.
no change
 

 5. 
Hector is considering changes in his research and development department. His analysis indicates that change forces are very weak and resistance forces are very strong. The level of change indicated here is __________.
a.
sporadic change
b.
continuous change
c.
discontinuous change
d.
no change
 

 6. 
Kelli has instituted a series of initiatives—for example, a series of group meetings to communicate how well changes are working—to ensure that new procedures in her department are followed by staff. Kelli is in the __________ stage of Lewin’s model of organizational change.
a.
unfreezing
b.
change intervention
c.
refreezing
d.
coercion
 

 7. 
After a long period of upheaval, meetings, and change-management interventions in the firm, employees began to accept ownership of and responsibility for change in the firm. In terms of general steps for organization development interventions, this firm was at the __________ step.
a.
assessment and feedback
b.
intervention
c.
evaluation
d.
adoption
 

 8. 
A change agent hired by Newton Corporation administers a questionnaire to all staff members to determine their attitudes toward certain aspects of the firm. This is an example of an organizational development intervention termed __________.
a.
sociotechnical systems
b.
survey feedback
c.
team building
d.
training
 

 9. 
Clare brings her group members together to discuss what needs to be changed in her department. This is a(an) __________.
a.
initiative conversation
b.
conversation for understanding
c.
conversation for performance
d.
conversation for closure
 

 10. 
Henri and Susan discuss specific actions that Susan could take to change her team’s performance. This is an example of a(an) __________.
a.
initiative conversation
b.
conversation for understanding
c.
conversation for performance
d.
conversation for closure
 

True/False
Indicate whether the sentence or statement is true or false.
 

 11. 
Saul developed a series of novel and useful ideas to add to his firm’s product line. This is an example of creativity.
 

 12. 
Julie leads a team that made small, incremental changes to the dominant technology so that the newer technology was fully compatible with the older technology. This is an example of a compression approach to innovation.
 

 13. 
Brad creates change quickly by focusing on measuring and improving performance. This is an example of results-driven change.
 

 14. 
Frank was formally appointed by the firm president to guide changes in production methods. Frank is a change agent.
 

 15. 
Keisha struggled to make change in her firm, and throughout the process she lacked a vision of how the new firm should appear. This is an example of an error that managers make during the unfreezing stage of the change process.
 



 
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