Name: 
 

Chapter Eleven


Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
 

 1. 
Greta’s organization arranged departments so that people with similar types of expertise worked together. For example, all the accountants were in the same department. Her organization is departmentalized by __________.
a.
function
b.
product
c.
customer
d.
geography
 

 2. 
Najla works in the accounting department of a large drug company and at the same time she works in another department that is responsible for the manufacture of a certain type of drug. Her working situation is the norm for people in this organization; that is, they work in two different types of department at once and have two bosses. Najla’s firm most likely has a __________ structure.
a.
product
b.
geographic
c.
functional
d.
matrix
 

 3. 
Juan has seven people who report directly to him. This is an example of ___________.
a.
unity of command
b.
staff authority
c.
centralization of authority
d.
span of control
 

 4. 
Heidi makes all the decisions in her firm because she feels that she has to keep tight control. Heidi’s firm is best characterized as being __________.
a.
decentralized
b.
centralized
c.
standardized
d.
based on staff authority
 

 5. 
Antonio works two weeks in marketing, two weeks in production, two weeks in finance. Then he goes back to marketing to repeat the cycle. This is an example of __________.
a.
job specialization
b.
job enlargement
c.
job rotation
d.
job enrichment
 

 6. 
Lilly’s job recently changed. The variety of tasks she performs was increased and she was given authority to make decisions about how and when elements of the work were done. This is an example of job __________.
a.
rotation
b.
enrichment
c.
simplification
d.
enlargement
 

 7. 
Phil works on an assembly line at a large manufacturing firm. Phil receives his inputs from Jackie and sends his outputs to Rhoda. This is __________ interdependence.
a.
pooled
b.
sequential
c.
reciprocal
d.
informal
 

 8. 
Serena insists that her employees wear professional clothing at work. All the men are expected to wear shirts and ties and suits or jackets and slacks. The dress requirements are an example of __________.
a.
language usage
b.
conversational turntaking
c.
emotional and proxemic gestures
d.
physical and contextual clues
 

 9. 
Madonna’s firm is large, formal, and mechanistic. When speaking with colleagues, people in this firm tend to stand relatively far away from them and maintain a rigid posture. This is an example of __________.
a.
language usage
b.
conversational turntaking
c.
emotional and proxemic gestures
d.
physical and contextual clues
 

 10. 
At Cost Improvement Inc., all core business activities are outsourced. For example, the firm’s payroll is handled by an outside firm that specializes in that activity. Cost Improvement Inc. is best described as a __________ organization.
a.
modular
b.
virtual
c.
boundaryless
d.
mechanistic
 

True/False
Indicate whether the sentence or statement is true or false.
 

 11. 
In Supreme Marketing Inc., Zach sells to household users and Brenda sells to industrial users. Supreme is departmentalized by customer.
 

 12. 
Kostas is responsible for the manufacturing and selling of all products in his firm. Therefore, Kostas has a staff function.
 

 13. 
Jan’s organization is characterized by a rigid chain of command, centralized authority, and specialized jobs. Jan works in an organic organization.
 

 14. 
Bud’s workplace is quite relaxed and workers call each other by first names and dress casually. This is an example of behavioural formality.
 

 15. 
Sal wanted to improve interactions among people in his office. He removed dividers and increased the number of tables and chairs and arranged them so people could sit together and eat or chat. Sal has increased the amount of shared space.
 



 
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