Multiple Choice
Identify the letter of the choice that best
completes the statement or answers the question.
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1.
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Ben has
brought together a number of people to complete a task and to advise senior management on waste
management. Ben has a(an) ___________. a. | traditional work group | b. | employee involvement group | c. | semi-autonomous work group | d. | self-managed team | | |
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2.
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At
Quirks Ltd. employees work in teams that manage major projects and control a number of factors such
as team design, tasks, and membership. These teams are termed __________. a. | cross-functional teams | b. | self-managing teams | c. | semi-autonomous work groups | d. | self-designing teams | | |
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3.
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Chet
works on a team that has members from accounting, finance, production, and marketing. Chet is on
a(an) __________ team. a. | self-designing | b. | cross-functional | c. | virtual | d. | employee involvement | | |
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4.
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Freda’s group has begun to develop. Group members have settled into their roles
and group cohesiveness is increasing. Freda’s group is in the __________ stage of team
development. a. | forming | b. | storming | c. | norming | d. | performing | | |
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5.
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Chuck’s group is characterized by disagreements and clashes as people with
different personalities and working styles begin working together. Chuck’s group is in the
__________ stage of team development. a. | forming | b. | storming | c. | norming | d. | performing | | |
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6.
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The
project team responsible for new products at Newday R& D Inc. see its performance begin to
decline as new members join the team. This team is experiencing __________. a. | de-norming | b. | de-storming | c. | de-forming | d. | structural accommodation | | |
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7.
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Jane’s team was cohesive and people seemed secure in their roles. Lately,
however, team members have become uncomfortable with each other, and as conflict increased
cohesiveness decreased. This team is experiencing __________. a. | de-norming | b. | de-storming | c. | de-forming | d. | structural accommodation | | |
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8.
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The
team that was formed to respond to customer comments and complaints and ultimately satisfy customers
(a stretch goal) is given freedom to change organizational policies and practices if doing so helps
the team achieve its goals. This is an example of __________. a. | team level | b. | team diversity | c. | bureaucratic immunity | d. | structural accommodation | | |
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9.
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All of
the members of Joaquim’s team put their own interests ahead of those of the team and the
organization. This is an example of __________. a. | team level | b. | team diversity | c. | individualism | d. | collectivism | | |
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10.
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Senior
managers at LowTech Corporation feel that employees should be paid to learn new skills and acquire
knowledge that helps them better perform their jobs. This is an example of
__________. a. | gainsharing | b. | skill-based pay | c. | team training | d. | collectivism | | |
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True/False
Indicate whether the sentence or statement is true or
false.
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11.
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All
members of Sally’s team have learned how to do all the jobs done by all other members of their
team. These team members have been cross-trained.
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12.
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Hal
does not always work as hard as he should whenever he was working with a team, and he seldom performs
his share of the team’s work. Hal is a social loafer.
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13.
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Belinda’s team was created to develop a new product within the next six months.
This is across-functional team.
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14.
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Kate’s team has developed ways of behaving that team members generally follow.
For example, each morning team members chat informally over coffee before starting work. This
behaviour is an example of a norm.
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15.
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Kitty’s team is able to make changes in plans and strategies without seeking the
approval of senior management. This is an example of structural accommodation.
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