Multiple Choice
Identify the letter of the choice that best
completes the statement or answers the question.
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1.
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Hans
remembered a number of negative issues with respect to a certain supplier to his firm when he met one
of the supplier’s sales agents. The fact that Hans remembered these things is an example of
___________. a. | attention | b. | organization | c. | interpretation | d. | retention | | |
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2.
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Stuart
tends to listen more closely to people whose beliefs are consistent with his own. This is an example
of __________. a. | selective
perception | b. | closure | c. | defensive bias | d. | attribution theory | | |
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3.
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When
Winifred, a newly hired manager, first met the employees in her section, she thought they appeared
distant and unfriendly. Later she learned she had arrived at a poor time and the employees were under
pressure to complete an important project and were in fact quite close and friendly. Winifred’s
initial judgment is an example of __________. a. | selective perception | b. | defensive bias | c. | fundamental attribution error | d. | self-serving bias | | |
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4.
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Albert
and his group were unable for several weeks to solve a particular programming program. The failure
was blamed on the fact that the company had not given the team enough time and resources. Blaming the
organization for the group’s failure is an example of __________. a. | selective perception | b. | self-serving bias | c. | fundamental attribution error | d. | an internal attribution | | |
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5.
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Karl is
trying to complete an important performance appraisal with Edith, but staff members keep
interrupting. In terms of the interpersonal communication process, these interruptions are
__________. a. | decoding | b. | encoding | c. | feedback | d. | noise | | |
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6.
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Alfred
meets with Simon in order to discuss Simon’s poor performance and what Simon can do to improve
it. Alfred is acting in a __________ role. a. | nonverbal | b. | coaching | c. | counselling | d. | kinetic | | |
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7.
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In
discussing ways to improve efficiencies in the manufacturing division, Harold tries hard to
understand the different perspectives of the workers who came from different departments in the
division. He is practising __________. a. | active listening | b. | destructive feedback | c. | hearing | d. | empathetic listening | | |
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8.
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Marichu
tends to show up for meetings at the posted time. Most other people in the department arrive
10–15 minutes after the posted time. This is an example of __________ time. a. | appointment | b. | schedule | c. | discussion | d. | acquaintance | | |
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9.
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In
Comfy Furniture Stores all members of the organization, regardless of rank, call each other by their
first names. This is an example of __________. a. | cross-cultural communication | b. | address terms | c. | acquaintance terms | d. | constructive feedback | | |
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10.
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The
corporate culture of Blomidon Manufacturing places great value on getting projects completed on time
every time. Consequently, employees work hard to maintain timelines. This is an example of __________
time. a. | appointment | b. | acquaintance | c. | discussion | d. | schedule | | |
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True/False
Indicate whether the sentence or statement is true or
false.
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11.
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Jack
sends a message to Edna via e-mail. This is an example of encoding.
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12.
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Frank
sends Carl a return message indicating that he has received and understood Carl’s request for
more computer support and that he will act on the request immediately. To Carl this return message is
decoding.
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13.
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Anna is
an excellent communicator. When she comes to important points she often pauses and lowers her voice
so that people have to lean forward to hear. At other times she emphasizes her point by raising her
voice. These examples highlight Anna’s use of paralanguage.
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14.
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In
discussing ways to improve his performance Sherri provides Anson with several strategies he could
use—for example, to improve his time management skills. Sherri is providing constructive
feedback.
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15.
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Shalini
distributes a questionnaire to members of her division to determine their attitudes toward the new
accounting system. Shalini is collecting survey feedback.
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